Interviewer: What do you do when there is no work?
Karen: Do you mean what do I do at the office when there is nothing to do?
Interviewer: Yes.
Karen: I see. Well, sometimes there are down periods when there is not a lot of work to do. During these times, I like to brainstorm new ideas for future projects and do research.
Interviewer: What do you research?
Karen: I do two types of research. First, I research my company's competitors. I like to find out what they are doing, what services and products they are offering, and so on. Also, I like to research new technology. I feel like if I know what new technology is coming out, then I can think of innovative ideas that can truly help the company.